Refunds
1. Refund Eligibility
1.1. We want you to be completely satisfied with your purchase from Hearth Cacao. If you are not satisfied with your purchase, you may be eligible for a refund, subject to the terms and conditions outlined in this refund policy.
1.2. To be eligible for a refund, the following conditions must be met:
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The request for a refund must be made within 30 days of the purchase date.
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The product or service for which the refund is requested must be in its original, unused condition.
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Any accompanying documentation, accessories, or packaging must be returned in their original, undamaged condition.
2. Non-Refundable Items
2.1. Certain products and services offered by Hearth Cacao may not be eligible for a refund. These include, but are not limited to:
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Downloadable digital products, such as software, ebooks, or music.
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Services that have already been provided or initiated.
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Customized or personalized products or services.
3. How to Request a Refund
3.1. To request a refund, please follow these steps:
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Contact our customer support team at info@hearthcacao.com and provide your order number and a detailed explanation of the reason for the refund request.
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Our customer support team will review your request and, if eligible, provide you with instructions on how to return the product or access the refund process.
4. Refund Process
4.1. Once your refund request has been approved and your returned product/service has been received and inspected, we will process your refund.
4.2. Refunds will be issued in the same form of payment used for the original purchase, unless otherwise agreed upon.
5. Processing Time
5.1. Refunds will typically be processed within 10 business days of receiving the returned product or confirming eligibility for a refund.
6. Contact Information
6.1. If you have any questions or concerns regarding our refund policy, please contact us at info@hearthcacao.com.
7. Changes to This Policy
7.1. Hearth Cacao reserves the right to modify or update this refund policy at any time. Any changes to the policy will be effective immediately upon posting the updated policy on our website.